Once an order has been placed, MyPet Store cannot accept returns. To ensure the health and safety of all pets, we cannot guarantee the integrity of returned products, and therefore they cannot be resold.
If your order arrives damaged or we shipped the wrong item, we are here to make it right! Please note that we cannot offer refunds for items ordered in error by the customer. Some manufacturers, including Hill’s and Purina, will offer refunds for food palatability issues. Please reach out to us within 30 days of purchase and we’ll be happy to assist.
When submitting a request, you will need to provide:
- The order number
- The product(s)
- Refund reason
