Whether you have a question about your order, need product support, or want expert advice on choosing the perfect item for your pet, our team is here to assist you every step of the way.
Customer SupportEmail us at MyPetStore@telus.com and we'll get back to you within 1-2 business days.
Please include your order number (if applicable) and as many details as possible so we can assist you quickly.
Vet support & product advice
Need personalized advice on pet health, nutrition, or vet recommended products?
Book a virtual appointment through the TELUS Health MyPet app to speak directly with a licensed veterinarian from the comfort of home.¹
We're currently shipping within British Columbia, with plans to expand soon.
General Inquiry?Check out our FAQ
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